Refund and Returns Policy

Effective Date: November 12, 2025

Customer satisfaction is very important to us. However, we do not accept returns or exchanges unless the product is defective or damaged.

Return Terms:

Non-returnable products: All cosmetics, body care, and hair care products are non-returnable, whether sealed or unsealed.
Defective or damaged products: If you receive a defective or damaged product, please contact us within 14 days of receipt at info@chiqualsalon.com, providing a detailed description and photos of the issue.
Refunds: If a return is approved due to a defect, the refund will be issued using the same payment method used for the purchase. Please note that a fee of up to 10% may be deducted to cover bank charges or other costs.
Shipping costs: The cost of shipping for returns or replacements, if approved, is borne by the customer, unless the return is due to an error or fault of the Company.

Contact for Returns:

By purchasing products, you acknowledge and agree to this Return Policy.